REFUND POLICY

David Peters Painter & Decorator Ltd offers interior wall painting packages to residential customers in the UK. As this website sells a service rather than physical goods, standard product return procedures do not apply.

1. Service Cancellation

Customers wishing to cancel a scheduled interior wall painting service should submit their cancellation request as early as possible. We recommend submitting requests at least 24 hours prior to the scheduled service date to facilitate rescheduling.

2. Booking Deposit Refunds

If a booking deposit has been paid, eligibility for a refund will be determined based on the timing of the cancellation, the specific terms of the service package, and applicable UK consumer laws.

Where a refund is applicable, processing will begin within 3 working days of confirming the cancellation request. The time taken for funds to appear in the customer’s account depends on their bank or payment provider but typically takes 3–7 working days after processing.

3. Services Already Commenced

If the service has already commenced or been partially completed, the refund amount following cancellation may be calculated based on the work already performed and applicable laws.

Fees for work already completed may be non-refundable; however, this does not affect the customer’s statutory consumer rights.

4. Cancellation by Us

If we are unable to provide the service as scheduled due to reasons within our control, we will make reasonable efforts to reschedule the service with the customer.

If the customer does not wish to reschedule and the order is eligible for a refund, we will issue a refund. Refunds will be processed within 3 working days of confirmation.

5. Issues with the Service

If a customer believes the painting service provided differs significantly from the agreed order, they should raise the issue within 7 days of service completion, providing order details and a description of the situation.

We will conduct a preliminary review within 3 working days of receiving the request and propose a reasonable resolution based on the circumstances, such as rescheduling the service or issuing a refund where applicable.

6. Refund Request Address

As this website offers on-site services, the return of physical goods is not involved. All written requests regarding cancellations and refunds should be submitted to the following address:

42 1/1, Linnhead Drive Priesthill, Glasgow, G53 6LS

When submitting a refund request, customers should provide order details, the appointment date, payment records, and the reason for the refund to facilitate prompt verification.

7. Statutory Consumer Rights

This policy does not limit or exclude any statutory rights customers may have under applicable UK consumer protection laws. In the event of any conflict between this policy and mandatory consumer rights under applicable law, the applicable law shall prevail.

8. Refund Method

Refunds for eligible amounts will generally be issued via the original payment method. We will not automatically convert refundable amounts into other services, deposits, or recurring purchases without the customer’s consent.

All refunds are processed against the original order; the interior wall painting packages offered on this website are one-off purchases and do not constitute subscription services, nor do they involve automatic renewals or recurring charges.